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The Impact on the Community No One Talks About

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Customer Success Driven By A Culture Of Service



If you’ve ever walked into a bank with a problem, you already know the difference between “customer service” and customer success. Customer service is the polite version of triage. Someone promises to “look into it.” Customer success is what happens when you don’t have to call back three times.


That’s the difference Table Rock Community Bank is aiming for with a culture built around one internal principle: (seek to serve). It’s not a slogan. It’s their culture. When someone walks in, the goal isn’t to route them to the “right person.” The goal is to take ownership, find the root of the issue, and get them to a real solution.



Haylee Clayton, a Corporate Services Officer in Springfield, says that’s how trust gets built, through follow-through. It’s by them knowing that you’re going to go an extra mile for them,” she said. Keeping customers from having to come back again and again for the same problem wearing a different label. 


Commercial Loan Officer Isaac Lasater says that mindset has to be consistent across the whole team. “Regardless of who you get ahold of, it’s going to be somebody that’s willing to help and find the solution,” he said. And that’s where the heart shows up, because banking isn’t just numbers. It’s life. Tight months, big decisions, and the days when something goes sideways, and you need someone steady on the other end.


Lasater shared a moment that says more than any mission statement: a customer walked in with  nothing to transact, just needing to see some friendly faces after a rough day. That’s what community banking looks like when it’s done right. People don’t just leave with a transaction completed, they leave feeling taken care of. The relationship is real, the trust is earned, and someone is in their corner.





Launch into learning book drive


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Launch Into Learning: Help Us Smash Our Goal for the 2nd Annual Community Book Drive!

Summer is in full swing, but here at Table Rock Community Bank, we are already looking ahead to the upcoming school year, and we need your help to make it the best one yet for local students.

We are thrilled to announce the return of our Launch Into Learning: Community Book Drive! Following the incredible generosity of our community last year, we are officially kicking off our second annual drive to support young readers across our region.

The Goal: 1,000 Books for Local Students

Last year, thanks to your incredible support, we collected and distributed over 400 books. This year, we’re dreaming bigger. Our goal is to collect 1,000 books between July 1st and July 31st.

To ensure these books get directly into the hands of the kids who need them most, we are partnering with over 10 local area schools. By refreshing school shelves and providing students with reading materials, we can help them start the new school year with confidence and excitement.

How You Can Participate

We’ve made it incredibly easy to give back this July. Whether you are stopping by a branch or browsing from your couch, you can make a massive difference:

  • Drop Off at Any Branch: We are accepting donations of both brand-new and gently loved books at all Table Rock Community Bank branch locations throughout the entire month of July. Just look for the "Launch Into Learning" displays in our lobbies!
  • Shop the Master Wish List: Want to buy something specific that our local educators truly need? We’ve collaborated with our partner schools to create a single, consolidated Master Wish List. You can purchase books directly online to be donated.


Thank you for leaning in, supporting our local schools, and helping us launch our community's students into a lifetime of successful learning. 

Let’s hit that 1,000-book milestone together!


Grade LevelCategoryTitleAuthor
Pre-K & Kindergarten (Ages 4–6)FictionThe Pigeon HAS to Go to School!Mo Willems
Pre-K & Kindergarten (Ages 4–6)FictionThe Kissing HandAudrey Penn
Pre-K & Kindergarten (Ages 4–6)FictionChicka Chicka Boom BoomBill Martin Jr. and John Archambault
Pre-K & Kindergarten (Ages 4–6)FictionPete the Cat: Rocking in My School ShoesJames Dean
Pre-K & Kindergarten (Ages 4–6)FictionIt's Okay to Make MistakesTodd Parr
Pre-K & Kindergarten (Ages 4–6)FictionThe Very Hungry CaterpillarEric Carle
Pre-K & Kindergarten (Ages 4–6)FictionBrown Bear, Brown Bear, What Do You See?Bill Martin Jr.
Pre-K & Kindergarten (Ages 4–6)FictionDon't Let the Pigeon Drive the Bus!Mo Willems
Pre-K & Kindergarten (Ages 4–6)FictionWhere the Wild Things AreMaurice Sendak
Pre-K & Kindergarten (Ages 4–6)FictionGreen Eggs and HamDr. Seuss
Pre-K & Kindergarten (Ages 4–6)FictionThe Rainbow FishMarcus Pfister
Pre-K & Kindergarten (Ages 4–6)FictionIf You Give a Mouse a CookieLaura Numeroff
Pre-K & Kindergarten (Ages 4–6)FictionCaps for SaleEsphyr Slobodkina
Pre-K & Kindergarten (Ages 4–6)FictionThe Day You BeginJacqueline Woodson
Pre-K & Kindergarten (Ages 4–6)FictionWe Don't Eat Our ClassmatesRyan T. Higgins
Pre-K & Kindergarten (Ages 4–6)FictionHair LoveMatthew A. Cherry
Pre-K & Kindergarten (Ages 4–6)FictionLast Stop on Market StreetMatt de la Peña
Pre-K & Kindergarten (Ages 4–6)FictionGoodnight MoonMargaret Wise Brown
Pre-K & Kindergarten (Ages 4–6)Graphic NovelNarwhal: Unicorn of the SeaBen Clanton
Pre-K & Kindergarten (Ages 4–6)Graphic NovelBaloney and FriendsGreg Pizzoli
Pre-K & Kindergarten (Ages 4–6)Graphic NovelPeanut Butter and Jelly (A Narwhal and Jelly Book)Ben Clanton
Pre-K & Kindergarten (Ages 4–6)Graphic NovelFox & Chick: The Quiet Boat RideSergio Ruzzier
Pre-K & Kindergarten (Ages 4–6)Graphic NovelBumble and Bee: Don't Worry, Bee HappyGilah Eden
Pre-K & Kindergarten (Ages 4–6)[THEME REQUEST: Plants, weather, animals, life cycles]N/A
1st & 2nd Grade (Ages 6–8)FictionThe Day the Crayons QuitDrew Daywalt
1st & 2nd Grade (Ages 6–8)FictionThe Magic Tree House #1: Dinosaurs Before DarkMary Pope Osborne
1st & 2nd Grade (Ages 6–8)FictionMercy Watson to the RescueKate DiCamillo
1st & 2nd Grade (Ages 6–8)FictionJabari JumpsGaia Cornwall
1st & 2nd Grade (Ages 6–8)FictionFrog and Toad Are FriendsArnold Lobel
1st & 2nd Grade (Ages 6–8)FictionZoey and Sassafras: Dragons and MarshmallowsAsia Citro
1st & 2nd Grade (Ages 6–8)FictionAmelia BedeliaPeggy Parish
1st & 2nd Grade (Ages 6–8)FictionOwl Diaries: Eva's Treetop FestivalRebecca Elliott
1st & 2nd Grade (Ages 6–8)FictionThe Bad GuysAaron Blabey
1st & 2nd Grade (Ages 6–8)FictionIvy + BeanAnnie Barrows
1st & 2nd Grade (Ages 6–8)FictionThe Infamous RatsosKara LaReau
1st & 2nd Grade (Ages 6–8)FictionMeet Yasmin!Saadia Faruqi
1st & 2nd Grade (Ages 6–8)FictionOur Principal is a Wolf!Stephanie Calmenson
1st & 2nd Grade (Ages 6–8)FictionDragons Love TacosAdam Rubin
1st & 2nd Grade (Ages 6–8)FictionAda Twist, ScientistAndrea Beaty
1st & 2nd Grade (Ages 6–8)FictionThe Book With No PicturesB.J. Novak
1st & 2nd Grade (Ages 6–8)FictionStink: The Incredible Shrinking KidMegan McDonald
1st & 2nd Grade (Ages 6–8)Graphic NovelMagic Tree House Graphic Novel: Dinosaurs Before Darkadapted by Jenny Laird
1st & 2nd Grade (Ages 6–8)Graphic NovelMagic Tree House Graphic Novel: The Knight at Dawnadapted by Jenny Laird
1st & 2nd Grade (Ages 6–8)Graphic NovelInvestiGatorsJohn Patrick Green
1st & 2nd Grade (Ages 6–8)Graphic NovelInvestiGators: Take a Bite Out of CrimeJohn Patrick Green
1st & 2nd Grade (Ages 6–8)Graphic NovelSir LadybugCorey R. Tabor
1st & 2nd Grade (Ages 6–8)Graphic NovelBunbun & Bonbon: Fancy BunsJess Keating
3rd & 4th Grade (Ages 8–10)FictionThe Wild RobotPeter Brown
3rd & 4th Grade (Ages 8–10)FictionThe Wild Robot EscapesPeter Brown
3rd & 4th Grade (Ages 8–10)FictionFrindleAndrew Clements
3rd & 4th Grade (Ages 8–10)FictionThe Boxcar ChildrenGertrude Chandler Warner
3rd & 4th Grade (Ages 8–10)FictionCharlotte's WebE.B. White
3rd & 4th Grade (Ages 8–10)FictionThe One and Only IvanKatherine Applegate
3rd & 4th Grade (Ages 8–10)FictionTales of a Fourth Grade NothingJudy Blume
3rd & 4th Grade (Ages 8–10)FictionBecause of Winn-DixieKate DiCamillo
3rd & 4th Grade (Ages 8–10)FictionThe Miraculous Journey of Edward TulaneKate DiCamillo
3rd & 4th Grade (Ages 8–10)FictionCrenshawKatherine Applegate
3rd & 4th Grade (Ages 8–10)FictionWays to Make SunshineRenée Watson
3rd & 4th Grade (Ages 8–10)FictionPlanet Omar: Accidental Trouble MagnetZanib Mian
3rd & 4th Grade (Ages 8–10)FictionThe Vanderbeekers of 141st StreetKarina Yan Glaser
3rd & 4th Grade (Ages 8–10)FictionRowley Jefferson's Awesome Friendly AdventureJeff Kinney
3rd & 4th Grade (Ages 8–10)FictionMac B., Kid Spy: UndercoverMac Barnett
3rd & 4th Grade (Ages 8–10)FictionSideways Stories from Wayside SchoolLouis Sachar
3rd & 4th Grade (Ages 8–10)FictionMarkerAnna Kang
3rd & 4th Grade (Ages 8–10)FictionEraserAnna Kang
3rd & 4th Grade (Ages 8–10)FictionThe Marvelous NowAngela DiTerlizzi
3rd & 4th Grade (Ages 8–10)FictionThe Curious WhyAngela DiTerlizzi
3rd & 4th Grade (Ages 8–10)FictionMystery in Rocky Mountain National ParkAaron Johnson
3rd & 4th Grade (Ages 8–10)FictionIn a BlinkKiki Thorpe
3rd & 4th Grade (Ages 8–10)Graphic NovelDog ManDav Pilkey
3rd & 4th Grade (Ages 8–10)Graphic NovelCat Kid Comic ClubDav Pilkey
3rd & 4th Grade (Ages 8–10)Graphic NovelBaby-sitters Little Sister: Karen's Witchadapted by Katy Farina
3rd & 4th Grade (Ages 8–10)Graphic NovelThe Bad Guys in Open Wide and Say Arrrgh!Aaron Blabey
3rd & 4th Grade (Ages 8–10)Graphic NovelHiLo: The Boy Who Crashed to EarthJudd Winick
3rd & 4th Grade (Ages 8–10)Graphic NovelMax Meow: Cat CrusaderJohn Gallagher
3rd & 4th Grade (Ages 8–10)Graphic NovelBird & Squirrel on the RunJames Burks
5th & 6th Grade (Ages 10–12)FictionPercy Jackson & the Olympians: The Lightning ThiefRick Riordan
5th & 6th Grade (Ages 10–12)FictionPercy Jackson & the Olympians: The Sea of MonstersRick Riordan
5th & 6th Grade (Ages 10–12)FictionAmari and the Night BrothersB.B. Alston
5th & 6th Grade (Ages 10–12)FictionHatchetGary Paulsen
5th & 6th Grade (Ages 10–12)FictionThe CrossoverKwame Alexander
5th & 6th Grade (Ages 10–12)FictionNumber the StarsLois Lowry
5th & 6th Grade (Ages 10–12)FictionWonderR.J. Palacio
5th & 6th Grade (Ages 10–12)FictionRefugeeAlan Gratz
5th & 6th Grade (Ages 10–12)FictionA Wrinkle in TimeMadeleine L'Engle
5th & 6th Grade (Ages 10–12)FictionFront DeskKelly Yang
5th & 6th Grade (Ages 10–12)FictionKeeper of the Lost CitiesShannon Messenger
5th & 6th Grade (Ages 10–12)FictionThe Mysterious Benedict SocietyTrenton Lee Stewart
5th & 6th Grade (Ages 10–12)FictionGhostJason Reynolds
5th & 6th Grade (Ages 10–12)FictionEsperanza RisingPam Muñoz Ryan
5th & 6th Grade (Ages 10–12)FictionBridge to TerabithiaKatherine Paterson
5th & 6th Grade (Ages 10–12)FictionThe Inquisitor's TaleAdam Gidwitz
5th & 6th Grade (Ages 10–12)FictionWhen You Trap a TigerTae Keller
5th & 6th Grade (Ages 10–12)Graphic NovelMexikidPedro Martín
5th & 6th Grade (Ages 10–12)Graphic NovelNew KidJerry Craft
5th & 6th Grade (Ages 10–12)Graphic NovelClass ActJerry Craft
5th & 6th Grade (Ages 10–12)Graphic NovelSmileRaina Telgemeier
5th & 6th Grade (Ages 10–12)Graphic NovelSistersRaina Telgemeier
5th & 6th Grade (Ages 10–12)Graphic NovelGutsRaina Telgemeier
5th & 6th Grade (Ages 10–12)Graphic NovelAmulet: The StonekeeperKazu Kibuishi
5th & 6th Grade (Ages 10–12)Graphic NovelWings of Fire (The Graphic Novel #1: The Dragonet Prophecy)Tui T. Sutherland
5th & 6th Grade (Ages 10–12)FictionGregor the OverlanderSuzanne Collins
5th & 6th Grade (Ages 10–12)FictionGregor and the Prophecy of BaneSuzanne Collins
5th & 6th Grade (Ages 10–12)FictionGregor and the Curse of the WarmbloodsSuzanne Collins
5th & 6th Grade (Ages 10–12)FictionGregor and the Marks of SecretSuzanne Collins
5th & 6th Grade (Ages 10–12)FictionGregor and the Code of ClawSuzanne Collins
5th & 6th Grade (Ages 10–12)FictionUprisingMargaret Peterson Haddix
5th & 6th Grade (Ages 10–12)FictionThe Declaration of IndependenceSam and Lucy Bright
5th & 6th Grade (Ages 10–12)[GENRE REQUEST: Any Math genre books]N/A


Local Decisions Should Not Be A Marketing Ploy


If you’ve ever needed an answer from a bank on a deadline, you already know the truth: the rate isn’t what keeps you up at night. The waiting does. Waiting to hear if your loan request is approved. Waiting to learn what document is “missing.” Waiting while momentum is lost, and that limbo is expensive. Not in fees, but in execution. 


At Table Rock Community Bank, Tyler Maggi was recently promoted to Chief Lending Officer, and Josh Sapp is stepping into the Springfield Market President role. A transition that underlines something that matters to every operator with a timeline: decisions are better when they’re made close to the work.


Local decision-making isn’t a feel-good phrase. It’s how business owners get clarity faster, and avoid death-by-follow-up. Because the real world doesn’t fit neatly into a PDF. As Maggi puts it, “It’s hard to paint the whole picture… on a piece of paper.” Numbers matter. Cash flow matters. But so does context: the operator’s track record, the local economy, the reality of the project, and the details you only catch when you’re in the same community asking better questions. When decisions stay local, the conversation gets shorter, and the answers get clearer. The right people get pulled in earlier. The assumptions get tested sooner. Sometimes it means walking the project site. Sometimes it’s simply a banker who already understands the market you’re building in.


Speed changes outcomes. A fast answer lets you adjust while you still have options, restructure their request, change the scope, or pivot before you’ve burned a month waiting. But the real reason community banking matters isn’t just speed. It’s partnership. When your banker is local, alignment is real. The bank wins when the business wins. And the relationship becomes practical: here’s what you want to do, here’s what works, and here’s how we make the project healthier. That’s what local decision-making buys you: less waiting, better decisions, and a partner who’s in it with you.

 


Josh Sapp New Springfield Market President



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Josh Sapp is a seasoned banking leader and has recently joined Table Rock Community Bank as the Springfield Market President. He combines strategic financial expertise with a people first approach, making him a trusted advisor for businesses and individuals across the Springfield region. 


He is passionate about community banking and continues to drive growth in the markets he serves. With a strong track record in commercial lending, branch management, and community focused banking, he excels at building high-performing teams and delivering exceptional client service.

He holds a Bachelor of Science in Aviation from College of the Ozarks and an MBA in Finance froMissouri State University. He also completed the Graduate Banking Program at the Barret School of Banking. 

 

Professional Highlights

• Leadership & Growth: Joshua has progressed through key roles at institutions including US Bank and BancorpSouth (later part of Cadence Bank) recently acquired by Huntington Bank, managing branches, commercial lending, and market operations. He is known for driving low turnover, strong team performance, and business development. 

• Recognition: Named to the Springfield Business Journal’s 40 Under 40 class in 2014 for his leadership and contributions. 

“We are very excited to have Josh join our team!  He is aligned with our company culture and cares deeply about the team, customers, and communities he serves.  I have known Josh for many years and know him to be of great character, trustworthy and passionate about community banking.   

Welcome to the team Josh!!